E-Petitions

This petition is now closed, as its deadline has passed.

We the undersigned petition the Prime Minister to Make call centre operators responsible for the cost of calls while customers are on hold. More details

Submitted by David Jackson – Deadline to sign up by: 21 June 2007 – Signatures: 228

Petition update, 05 September 2007

You recently signed a petition asking the Prime Minister to "Make call centre operators responsible for the cost of calls while customers are on hold."

The Prime Minister's Office has responded to that petition and you can view it here:

http://www.pm.gov.uk/output/Page13050.asp

Prime Minister's Office

More details from petition creator

The public run up large phone bills waiting to be served at call centres, and often it is not possible to know what the call rate is. As the caller is getting nothing useful from hanging on, it is not fair that any cost should be charged except while a useful connection is made, so "on-hold" should be free. If the service provider (BT or whoever) has to impose a charge, then this should be paid by the call centre, not the caller.

Current signatories

David Jackson, the Petition Creator, joined by:

  • julie stocks
  • Alison Terry
  • lucy house
  • Iain McWhirter
  • Gordon Sime
  • Paul.E
  • Douglas Cheer
  • Ann Jackson
  • Tony Lake
  • Win O'Meara
  • Mark Vowles
  • Ajit Amin
  • P Tambini
  • Denis Brown
  • Debbie Ruff
  • Rob.Hambling
  • mairi mackechnie
  • Warren Jeffries
  • David White
  • Paul Cheeseman
  • Ruth Griffin
  • Sue Gibson
  • Carol Gleeson
  • Andrew Main
  • L MacDonald
  • Nina Spear
  • Nena Streeton
  • N Woods
  • Paul Fisher
  • S. Shears
  • R Bell
  • Patricia Lynn Snelson
  • Hazel Lawson
  • PAMELA THOMAS
  • David THOMAS
  • k main
  • Li pearson
  • Diana Richmond
  • Lynn Rowlands
  • Arlene Sutton
  • Maureen Wallace
  • Irene Manning
  • Sheila Taylor
  • Paul Simpson
  • Maureen Robertson
  • Paul Phillips
  • H Biggs
  • Patricia frost
  • Sandy Wright
  • Carole Shehata
  • Gail
  • Jan White
  • natasha
  • Terrie Anderton
  • ELLEN BAKER
  • Jill Stanton
  • Cathy Harrison
  • J. Ward
  • Margaret Anstey
  • william pannell
  • MRS K MCCLEARY
  • christine battersby
  • Mrs Jain Wood
  • Gillian Tovey
  • Grace Curtis
  • n.cresswell
  • Sandra Taylor
  • clare brumby
  • Jackie Watts
  • Linda Pryor
  • Eunice Meeus
  • Jane Clarke
  • Brenda Kirby
  • Harish Dabasia
  • Marian Burgess
  • S. E. Stockwell
  • May McLarty
  • Shirley Penfold
  • Wendy Britton
  • Margaret Steptoe
  • C Bettany
  • Sandra Johnston
  • Mrs C Townsend
  • Ann Harbour
  • Alison Mayes
  • Agnes muir
  • Amanda Crompton
  • Ida Downey Hopper
  • P wright
  • mpbishop
  • Maureen M Richardson
  • D Wikinson
  • Vivienne Holden
  • Arlene Sharp
  • Karin Beadell
  • Lynn Claridge
  • J Gould
  • janet cornfield
  • Alan Holden
  • Christine Evans
  • GOVIND UBHAYAKAR
  • Liz Brown
  • Mrs De'Giovanni
  • PAUL THRELFALL
  • Ketal Patel
  • Gillian Nicol
  • Gael Bowie
  • Sarah Mountaine
  • V. Schulze
  • David Singer
  • Donna Mansfield
  • Lindsey Coates
  • Paul Caesar
  • Don Pritchard
  • Kenneth Hollis
  • Barbara Wells
  • Ian Mills
  • Chris Ward
  • evelyn white
  • Eddie Ives
  • MJ Jackson
  • Mark Hatherly
  • Dawn Marlow
  • nigel ham
  • Uma Elie
  • Martin Spindler
  • Tracey Fearn
  • Cyril Glennon
  • lyn Askew
  • Dick King
  • haydn john latham
  • Andrew Parkes
  • Helene Jackson
  • Jamie Kokot
  • Karl Foley
  • J Lyons
  • Debora Kay
  • John A. Read
  • Oliver Lines
  • Christopher Hartwell
  • Peter Cramond
  • arron martin zeus Brown
  • Jessica Lamb
  • Daren Purser
  • Mr S Filek
  • Derek French
  • Edward Millership
  • Lin Wilson
  • Pam Lukeman
  • Nigel Clark
  • Allan Blanchard
  • Emmett Rice
  • GLENN JARVIS
  • Jen Tibbetts
  • John Moralee
  • Simon Warschauer
  • P Adams
  • Peter Duckett
  • naomi hall
  • John Knight
  • daniel bargery
  • A. Shilton
  • David Wood
  • leigh Barratt
  • Ben Linsey-Bloom
  • Damian Audley
  • jacci allen
  • alison gooden
  • James Melson
  • Michael Roberts
  • Judith Roberts
  • Myrtle Hudson
  • Doretta
  • Eric Murray
  • S.R.Sutherland
  • paul braid
  • Peter Ord
  • Sue Jackson
  • Patricia Durrant
  • A Neatham
  • Gary Knight MRI MBCS TMIET
  • I Sutherland
  • liz quinn
  • Yes; and what about the on-hold "music"!
  • adrian cook
  • Debbie Bowman
  • Arlene Florian
  • Jennifer Scott-Thompson
  • Mark Berryman
  • harold pugsley
  • Alan Davies
  • DW Williams
  • Scott Garfield
  • Derek Winslow
  • ken meade
  • John McDonald
  • Andrew Church
  • Graham Sysum
  • Rob Swinney
  • Lyndon J Rushton
  • Wendy Collison
  • Jeffrey Lague
  • Maris Maskell
  • Peter Dooley
  • Andrew Williams
  • Brian Varney
  • Maria James
  • Geoff March
  • Dan Wood
  • Damien Dye
  • Kevin Hamblett
  • B THURRELL
  • Jonathan Bryce
  • J Crawford
  • Nicki Stevenson
  • Barbara Robbins
  • Penny Haskell
  • Nick Jones
  • meri jenkins
  • Geoffrey May
  • arif kasssam
  • PETER HOWARD
  • Damien Grimshaw
  • Paul Hurford
  • Richard Evans
  • S Khan
  • p.bishop

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